Privacy Policy

1. Information We Collect

When you visit or shop with us, we collect a limited set of information necessary to provide you with a good shopping experience. We believe in collecting only what we need, and nothing more.

Personal identifiers

Your name, email address, phone number, and delivery address — provided when you place an order or contact us.

Order information

Products purchased, order value, and payment method. We do not store full card details.

Usage data

Pages visited, time spent on site, and device/browser type — collected anonymously via Google Analytics.

Cookies

Small text files stored on your device to remember preferences and improve browsing.

2. How We Use Your Information

We use the information we collect solely to operate our business and serve you better:

• To process and fulfil your orders, and send order confirmations.
• To communicate with you about your order, returns, or enquiries.
• To improve our website, product offerings, and customer experience.
• To send promotional emails or updates — only if you have opted in. You can unsubscribe at any time.
• To comply with legal obligations and help prevent fraud.

3. Sharing Your Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only with trusted parties who help us operate:

Delivery partners

Courier and logistics services that deliver your order.

Payment processors

Secure platforms that handle your transaction. We never see your full card details.

Analytics providers

Google Analytics and Facebook Pixel, in anonymised, aggregated form only.

Legal authorities

Only if required by law or to protect our legal rights.

4. Cookies

Cookies are small files placed on your device when you visit our site. They help us remember your preferences and understand how people use the site.

Essential cookies

Required for the site to work — e.g. your shopping cart and theme preferences.

Preference cookies

Remember settings you have chosen, such as your colour theme.

Analytics cookies

Help us understand visitor behaviour in aggregate to improve our pages.

You can disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

5. Data Retention

We keep your data only as long as needed to deliver our services and comply with legal requirements.

• Order records are kept for a minimum of 3 years for accounting and tax purposes.
• Marketing preferences are stored until you change or delete them.
• Support correspondence may be kept for up to 2 years.

You may request deletion of your data at any time — see Section 7.

6. Security

We implement appropriate technical and organisational safeguards to protect your data. Our website uses HTTPS encryption for all data in transit, and access to customer data is restricted to authorised personnel only.

⚠️ No method of transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.

7. Your Rights

You have the following rights over your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Correct

Ask us to update any inaccurate or incomplete information.

Right to Deletion

Request we delete your data, unless we are legally required to retain it.

Right to Opt Out

Unsubscribe from marketing at any time via the email link or by contacting us.

Email us at [email protected] to exercise any of these rights. We respond within 30 days.

8. Third-Party Links

Our site may contain links to third-party websites such as social media platforms. Once you leave craftyapa.com, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external sites.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted their information, please contact us and we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.