We want you to love your handmade accessories. If something isn't right, here is how we can help.
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
Please note: We do not accept returns that are sent back without prior authorization.
We do not charge any restocking fees for returned items that meet our return conditions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Certain types of items cannot be returned due to hygiene and customization reasons:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Still have questions?
Contact our support team at [email protected]